Money-Back Guarantee

1. Our Guarantee

At HeySocial, we stand behind the reliability and functionality of our AI-powered social media content platform. We want you to try our Service with complete confidence that it will work as advertised.

If you're a first-time subscriber and the platform fails to work or generate content, we will provide a full refund within 14 days of your initial subscription, provided you have not generated and/or approved content using our Service.

2. Who Is Eligible?

2.1 Eligible Customers

This money-back guarantee is available to:

First-time subscribers only — customers who have never subscribed to HeySocial before
Customers who subscribe to any paid plan
Individual and business accounts
Customers in all supported countries

2.2 Ineligible Scenarios

This guarantee does not apply to:

Returning customers or reactivated accounts
Customers who previously received a refund
Customers who have successfully generated content using the platform
Customers who have approved any content generated by the platform
Dissatisfaction with content quality (the platform worked as intended)
Accounts violating our Terms of Service
Fraudulent or abusive refund requests
Subscriptions older than 14 days

3. Guarantee Terms

3.1 Time Period

You have 14 days from your initial subscription date to request a refund
The guarantee period starts on the day your subscription begins
Requests made after 14 days are not eligible under this guarantee

3.2 Refund Amount

Full refund of your subscription fee (first month for monthly plans, full amount for quarterly/yearly)
Refund processed to your original payment method
No deductions or penalties

3.3 Verification

To ensure fair use of the guarantee, we will verify that the platform failed to work for you. You'll need to describe the technical issues encountered. If you have successfully generated or approved content, this demonstrates the platform worked and makes you ineligible for a refund under this guarantee.

4. How to Request Your Money Back

Step 1: Contact Us

Send an email to help@heysocial.ai with:

Subject line: "Money-Back Guarantee Request"
Your account email address
Your subscription date (if known)
Brief description of the issue encountered

Step 2: Verification

We will verify:

That you are a first-time subscriber
That your request is within 14 days of your subscription
That you have not generated or approved content using the platform
That the platform experienced technical failures preventing its use

Step 3: Confirmation

Once verified, you will receive:

Email confirmation within 1 business day
Details about refund processing timeline
Confirmation that your subscription has been cancelled

Step 4: Refund Processing

Refunds are processed within 5-7 business days
Funds return to your original payment method
Bank processing may take an additional 3-5 business days

5. What Happens After a Refund

Your account will be cancelled immediately
Access to the Service will be terminated
Any generated content will remain available for download for 30 days
After 30 days, your data will be permanently deleted from our servers

You may re-subscribe to HeySocial in the future, however the money-back guarantee will not apply again (one-time offer). Standard Refund Policy terms will apply to any future subscriptions.

6. Fair Use Policy

This guarantee is designed to protect customers when the platform doesn't work, not as a satisfaction guarantee. Refunds will be denied for:

6.1 Platform Worked as Intended

Any account that has generated content (proves the platform worked)
Any account that has approved content (proves the platform worked)
Dissatisfaction with content quality, style, or effectiveness
Change of mind or buyer's remorse
Better pricing found elsewhere

6.2 Abuse of Guarantee

Subscribing to generate content then requesting a refund
Approving generated content then claiming the platform didn't work
Excessive use that clearly demonstrates the platform worked
Pattern of subscribing and cancelling across multiple accounts
Violating our Terms of Service or Acceptable Use Policy

6.3 Fraudulent Activity

We monitor for fraudulent patterns such as:

Multiple accounts from the same person or company
Use of stolen credit cards
Coordinated abuse across multiple users
Misrepresentation of technical issues or eligibility

7. Tips Before Requesting a Refund

Before deciding HeySocial isn't right for you, consider:

Give It Time: AI-generated content improves as the system learns from your approvals and rejections
Customize Your Settings: Adjust your brand voice, visual style preferences, and content blueprint selections
Contact Support: Our team can help optimize your setup and resolve most concerns quickly

8. Frequently Asked Questions

Can I request a refund after 14 days?

No, the money-back guarantee expires 14 days after your initial subscription. However, you may be eligible under our standard Refund Policy in certain circumstances.

What if I subscribed to a quarterly or yearly plan?

The money-back guarantee applies to all paid plans. If requested within 14 days, the full amount paid will be refunded.

What if the platform generated content but I didn't like the quality?

If the platform successfully generated content, it worked as intended and you are not eligible for a refund under this guarantee. We encourage you to work with our support team to improve results through settings adjustments and customization.

Can I re-subscribe later?

Yes, you can re-subscribe at any time. However, the money-back guarantee only applies to your first subscription.

Does this apply to all plans?

Yes, the money-back guarantee applies to all paid subscription plans, regardless of tier.

9. Legal Terms

This Money-Back Guarantee is part of our overall Terms of Service and is subject to:

We reserve the right to modify or discontinue this guarantee with 30 days notice. Any changes will not affect subscriptions already active under the guarantee period.

10. Contact Us

Questions about our Money-Back Guarantee? Contact us at help@heysocial.ai.

Try HeySocial with confidence. If the platform doesn't work, we'll refund you — it's that simple.